A note on enquiries

There are times when demand reaches a point where I am unable to respond to everyone who gets in touch — and occasionally, unable to respond at all. I am genuinely grateful to be busy, but I am also aware that people contacting me need real help, and not hearing back is frustrating. I don’t take that lightly.
If you haven’t had a response to an email, please call. When you reach out, include your suburb and be as specific as you can about what you are dealing with — it helps me prioritise and respond to the right people quickly.
One more thing worth saying honestly: in most cases, the dog is not the problem. The vast majority of dogs labelled as difficult, problematic, or beyond help are perfectly normal animals living with humans who haven’t yet been shown what to do. If you can come into this with an open mind and a willingness to look at your own role in the dynamic, you are already most of the way there.
If you cannot get onto me and need help urgently, the following trainers and organisations are ones I have confidence in. All offer private in-home training and can provide the kind of real, practical help you are looking for.

THIS IS THE NEW FRIEND….. Jools has always had a natural knack for training dogs. What started as a passion quickly became an itch that needed scratching – so while working full-time in the corporate world, she studied and completed her Certificate III in Dog Behaviour & Training through the NDTF. But that still wasn’t enough… enter WonderPaws Dog Training. Since launching WonderPaws, Jools has continued to grow her skillset through hands-on experience, ongoing education, workshops, shadowing opportunities, and working with a wide variety of dogs in real-world environments.
Known for her honesty, supportive and approachable nature, and throwing in a little humour for good measure, Jools focuses on practical training that owners can apply in everyday life. Her training style centres around rewards, play, clear guidance, and structure, all while strengthening the relationship between owner and dog. With 50+ five-star Google and Facebook reviews, Jools has built a strong reputation for helping owners feel supported, understood, and empowered throughout the training process. Based in Melbourne’s Eastern Suburbs, and will travel to surrounding areas.